What's Your Guarantee Policy?
If the item you received is damaged, please contact us within 10-15 days of the order being received and provide the clear and valid proof. We will verify the case and negotiate compensation solutions with you according to the extent of damage, such as partial refund / re-sending a new product, etc.
What's the Missing/Wrong Items Guarantee Policy?
When you sign for the package, we highly recommend you to unpack and check the item(s). If there is an item missing, a wrong item or secondary packaging, please kindly contact us within 10-15 days after the date of receipt and provide the product information and the related proof (eg: clear photos of the package, photos or video of received item and package weight).
If WE confirm it as a non-customer problem (eg: missing items, wrong items, or product incompleteness caused by logistics), we will arrange reshipment of accessories/partial refund/a new replacement/return and replacement based on the specific case.
